Welcome to Kinnmel! These Terms and Conditions (“Terms”) govern your use of our website, mobile app, and services (collectively, the “Services”). By accessing or using Kinnmel, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please contact our customer support to get clarification in your desired condition.
1.1 Kinnmel is an e-commerce platform based in Nepal, providing users the ability to browse, purchase, and receive products online.
1.2 These Terms apply to all users, whether registered or guest users.
2.1 To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information.
2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Kinnmel reserves the right to suspend or terminate accounts if fraudulent or unauthorized activity is detected.
3.1 We strive to provide accurate product descriptions, images, and pricing. However, minor discrepancies may occur.
3.2 Prices and availability are subject to change without notice.
3.3 Product colors may vary slightly due to device display differences.
4.1 By placing an order, you confirm that you are legally capable of entering into a binding contract.
4.2 All payments must be completed using the available payment methods.
4.3 Kinnmel reserves the right to cancel any order due to product unavailability, payment issues, or suspected fraudulent activity.
5.1 Delivery timelines are estimates and may vary due to external factors such as logistics, holidays, or natural events.
5.2 Shipping charges, if any, will be displayed at checkout.
5.3 Risk of loss or damage to products passes to the customer upon delivery.
5.4 Further details of Shipping & Delivery are mentioned in the Shipping Policy.
6.1 Eligibility: Products may be eligible for return if defective, damaged, or not as described in the product description.
6.2 Timeframe: Requests for return or exchange must be made within 24-72 hours of receiving the product.
6.3 Process: Contact our customer service with your order number and reason for return. Kinnmel will provide instructions for returning the product.
6.4 Refunds: Once the returned item is received and inspected and our inspection team verifies that you are eligible for refund, any or all refunds will be issued to the original payment method within 3–7 business days. Refunds are not applicable for change of mind in the product.
6.5 Exclusions: Certain items (e.g., personalized products, perishable goods) may not be eligible for returns.
You agree not to:
Use our Services for any unlawful purpose.
Attempt to interfere with the proper functioning of the platform.
Post false or misleading information.
Infringe on the intellectual property rights of Kinnmel or third parties.
8.1 All content on Kinnmel, including logos, text, images, designs, and software, is owned by Kinnmel or its licensors.
8.2 You may not reproduce, distribute, or use our content for commercial purposes without written permission.
9.1 Kinnmel is not liable for indirect, incidental, or consequential damages arising from your use of our Services.
9.2 Our total liability for direct damages will not exceed the value of the products purchased through our platform.
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Kinnmel reserves the right to update these Terms at any time. The latest version will always be available on our website. Continued use of our Services after updates constitutes acceptance of the revised Terms.
These Terms are governed by the laws of Nepal. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of Nepalese courts.
For any questions regarding these Terms, please contact us at:
Email: [email protected]
Phone: +9777 9709196994
Address: Thapathali, Kathmandu, Nepal
