At Kinnmel, we want you to shop with confidence. This Return Policy explains when and how you can return products purchased through the Kinnmel platform.
By placing an order on Kinnmel, you agree to the terms below.
You may request a return if:
• The item is damaged or defective
• The wrong item was delivered
• The item is missing parts or accessories
• The item is significantly different from the product description
• The seller shipped the wrong variant, size, or color
All return requests are subject to verification and approval by Kinnmel.
Return requests must be made within:
• 7 days from the date of delivery for most products
• 24 to 48 hours for damaged, missing, or wrong items in certain categories if specified
Requests made after the allowed period may be rejected.
To qualify for a return:
• Item must be unused and in original condition
• Item must be in original packaging
• All tags, manuals, and accessories must be included
• The product seal must not be broken where applicable
• Proof of purchase must be available
Kinnmel may reject returns that do not meet these conditions.
The following items are generally not eligible for return unless defective:
• Personal care and hygiene products once opened
• Underwear and intimate wear
• Digital products or downloadable items
• Perishable goods
• Customized or made to order items
• Products marked as non returnable on the product page
To request a return:
• Log in to your Kinnmel account
• Go to Your Orders
• Select the item you want to return
• Click Return
• Choose the reason and upload photos if required
Our team will review your request and notify you of the outcome.
If your return is approved:
• Kinnmel may arrange a pickup, or
• You may be asked to ship the item to the seller
Return shipping fees:
• Free if the return is due to seller error or defective product
• May be charged if the return is due to customer preference where allowed
All returned items may go through a quality check.
Kinnmel reserves the right to:
• Approve the return
• Reject the return
• Issue partial refund if applicable
If rejected, the item may be sent back to you.
Where available, you may choose:
• Replacement of the same item, or
• Refund as per Refund Policy
Availability of replacement depends on stock.
Once the returned item passes inspection:
• Refund will be processed according to the Refund Policy
• Timeline depends on payment method
Please refer to the Refund Policy for full details.
Kinnmel reserves the right to:
• Reject suspicious or high return rate accounts
• Block users abusing the return system
• Charge return fees in cases of misuse
For return related support
Email: [email protected]
Phone: +977 9709196994
Address: Thapathali, Nepal
