At Kinnmel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
You may request a return or exchange if:
The product is damaged upon delivery
The product is defective
The wrong item was delivered
The item is significantly different from its description
To be eligible for a return:
The item must be unused
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Return requests must be made within 72 hours of receiving the product.
Requests made after this period may not be accepted.
The following items are not eligible for return or refund:
Personalized or custom-made products
Perishable goods
Items marked as “Non-Returnable”
Products damaged due to customer misuse
To request a return:
Contact us via email or message with:
Your order number
Clear photos of the product (if damaged/defective)
Reason for return
Our team will review your request within [24–48 hours].
If approved, we will provide return instructions.
If the return is due to our mistake (wrong or defective item), Kinnmel will cover the return shipping cost.
If the return is for personal reasons (change of mind), the customer shall be responsible for return shipping charges.
Initial shipping fees are non-refundable.
Orders can be canceled within 1–2 hours of placement, before they are shipped.
Once shipped, orders cannot be canceled.
We replace items only if they are defective or damaged. Exchanges are subject to product availability.
For return or refund inquiries:
Kinnmel
Email: [email protected]
Phone: +977 9709196994
Address: Thapathali, Nepal
